| WesCorp Business Continuity
Communications
What is WesCorp’s new notification system?
The software system, provided through the resources of an outside vendor,
Digital Mailer, allows WesCorp to send secured priority e-mail communications directly
to selected individuals at our member credit unions.
How will WesCorp use the notification system?
WesCorp will use the system principally for business continuity and service
interruption alerts. It will also use it for communicating service operation
notices that impact the daily operations at a credit union.
How does the system work?
Just as a telephone service provider enables a person to place and conduct
a phone call, Digital Mailer provides WesCorp with the software and delivery infrastructure
to launch specific business continuity messages using e-mail delivery protocols. In the past, WesCorp relied on faxes for
communicating priority messages. That delivery system proved to be inadequate
since most faxes were placed in a mailbox and were never hand delivered
in a timely fashion to their intended recipient.
What is different about this system?
In addition to delivering these critical messages via e-mail,
the system also gives members the ability to select the specific operational
topics for which they need to be alerted, because of their position and
responsibility at the credit union. It also includes a number of other
processes that provide for increased speed and ease in delivering a message
to thousands of recipients in a matter of seconds.
How should I expect to receive these messages?
All notices will be delivered via e-mail. When a
member receives an e-mail from WesCorp through Digital Mailer, the
sender’s address will simply state either "WesCorp" or "WesCorp Member
Communications."
Who is Digital Mailer, the vendor WesCorp is using?
Since 2000, DigitalMailer, Inc. has been providing the financial
institution industry with the latest digital communication products. This
digital communication tool box includes eStatements, e-LERTs, e-Checks,
eSurveys, eNewsletters, and e-Mail Campaigns.
How do WesCorp members register to receive these notifications?
Officers and staff at WesCorp’s member credit unions are invited
to complete a “Contact Profile.” The profile collects
specific contact information on the participant that is reserved exclusively
for the delivery of business continuity and service advisory messages.
The service is available only to WesCorp members and there are no limits
to the number of people a credit union could register for receiving these
messages.
Suppose I have more questions?
Inquiries about WesCorp’s new Digital Mailer Notification System can be
directed to the corporate credit union’s Public Relations department.
Contact Walt Laskos or Ken Lyall.
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